Your money
- Balances are held with Griffin Bank Ltd and protected by the FSCS up to £85,000. See Regulation & FSCS.
- Every card payment is authorised in real time, so we can decline anything over your limits or anything that looks wrong.
- You can freeze your card instantly in the app if it's lost, and unfreeze it just as fast.
Your account
- Access is protected by your device passcode, Face ID or Touch ID.
- Payments and sensitive changes use Strong Customer Authentication, as required by UK regulation.
- We monitor for fraud and unusual activity around the clock and will contact you if we spot something.
Your data
- Data is encrypted in transit and at rest.
- We collect the minimum we need and never sell your personal data. See our privacy policy.
- Access to systems is tightly controlled and logged.
How you can stay safe
- We will never ask for your passcode, card PIN, or one-time codes. Anyone who does is a scammer.
- We'll never ask you to move money to a "safe account". There is no such thing.
- Keep your app and phone updated, and use a passcode you don't reuse elsewhere.
Report something
If you think you've been targeted by a scam or notice a payment you don't recognise, freeze your card in the app and contact us straight away through in-app chat, or see our complaints page.