Make a complaint
Email jibril@perim.money with “Complaint” in the subject. Tell us what happened, the effect on you and what you would like us to do. Include relevant dates and your app version, but no passwords or full bank details.
What happens next
We review the issue, ask for any information needed and explain the outcome. We can provide a written response by email if speaking or typing is difficult; tell us the format that works for you.
Other services
Payment, account and card complaints should go to your bank. Plaid has its own processes for its data services. For privacy complaints about Perim, see our privacy policy, including how to contact the ICO.